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| Customer Care |
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We believe in 100% customer satisfaction and thus provide any technical support our customers require from us.
When You Send Email to our Customer Service Department, we allow you to
contact us directly with any questions or comments you may have. We
read every message sent in and try to reply promptly to every one. The
information you send us is used to respond directly to your questions
and comments. We also keep your email correspondence on file so that we
may better serve you should you have additional questions in the future.
Customer may return any product purchased from Discount jungle within fourteen days (14) of delivery of the order.
How to return an item :
• E-mail Discount jungle (service@discountjungle.net) to notify a defective item and request an RMA number.
• Please have your order number available.
• Please include a copy of your invoice or order
confirmation email, write your RMA number on it and provide a return
reason.
• Return must be like in a new condition. Otherwise, 25% restocking fee will be applied.
• Returns will not be accepted without all the original packaging, manuals and accessories.
• All returns must be received by Discount jungle within 14 days from the RMA number issuing date.
• Refunds will not be issued if a return is made
without an RMA number or after 14 days of delivery of the order.
• We recommend returns be made via UPS insured freight only.
• Discount jungle accepts no responsibility for loss or damage items in return transit.
• You are responsible for all freight charges.
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